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Patient queuing system, patient logistics, process optimization and much more.

Solutions for queue and appointment management in hospitals & health centers

Process optimization in hospitals

Our solutions for hospitals and health centers

Thanks to cleverQ, you can optimize your entire patient logistics with a single system. From patient queuing systems to business analytics and security systems, discover our appointment and waiting time management solutions tailored to hospitals and the healthcare sector.

Patient queuing system

Optimize your patient logistics with a modern queuing system. Combined with our multifunctional kiosk systems and online appointment booking, you can streamline the entire patient journey, eliminating queues at every stage of the process.

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Patient queuing system
Business
Analytics
Increase station security
Patient queuing system

Patient queuing system

The cleverQ concept for patient admission integrates multifunctional kiosk systems, e-tickets, paper tickets, self-check-in options, online appointment booking, and many other features that simplify the admission process, reduce staff workload, and enhance patient service. All functionalities are centrally managed within a single application.
  • Patient Admission with E-Tickets (Digital Waiting Tokens) Streamline your patient admission process with e-tickets, providing digital waiting tokens for a more efficient and seamless experience.
  • Conventional patient admission with paper ticket
  • Multifunctional, multilingual kiosk systems
  • Self-admission of patients on kiosk systems (medical history forms)
  • Forwarding patients to any ward
  • Prioritize patients in the queue based on urgency with a triage-based queuing system
  • Consistent Ticket Number
  • Online appointment booking
  • Automatic booking of follow-up appointments
  • Comprehensive appointment confirmation that includes all essential details
  • Automatic on-site appointment verification on kiosk systems
  • Patient call via push message and/or via call monitors
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    Business Analytics

    cleverQ offers comprehensive evaluations of your patient logistics, using both real-time and archived data. Graphically presented analyses of key process workflows help you identify workload peaks, processing times, and average waiting times, providing valuable insights to optimize operations.

    With these evaluations, you can make data-driven decisions to enhance patient service and optimize personnel planning. cleverQ Statistics allows you to analyze the following data:

  • Number of Tickets Issued
  • Average waiting time
  • Maximum waiting time
  • Throughput times of the stations
  • Number of Completed Calls
  • Peak times
  • and much more.
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    Increase station security

    The cleverQ SOS module provides hospitals with a reliable emergency alert system to quickly request help in critical situations. It allows staff and security teams to be notified in real time, across locations, via a web browser or dedicated app. Two types of alarms are available: a silent group alarm for discreet assistance and an emergency alarm that notifies all personnel. This system enhances hospital security, offering effective protection for both staff and patients.
  • Trigger alarm with web browser (cleverQ workstation)
  • Trigger alarm with installed application on work device
  • Customizable Recipient Alerts
  • Alert entire locations
  • Cross-Location Alarm Triggering
  • Trigger silent alarms
  • Trigger alarm with audio warning signal
  • Hotkeys or key combinations for alarm triggering freely definable
  • Avoidance of false alarms by asking for confirmation before triggering the alarm
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    Monitors & Displays

    Our queuing displays are versatile and reliable Upon request, we can upgrade your queuing monitors into comprehensive digital signage solutions. This enables you to centrally manage, schedule, and display the latest information, news, or advertising with ease. We set up an individual display of your queuing screen and adapt it to your CI.
    LED displays in a wide range of sizes
    Digital signage connection
    Individualization of the queuing masks
    Multi-language support
    Optional installation as free-standing monitors, as a wall installation or as a desktop version
    Central control of the displays with cleverQ Web-Control, conveniently via web browser
    Planning, consulting, installation and commissioning by trained specialists.

    cleverQ modules

    Useful functions and extensions that could be of interest to you

    Statistics

    Data-supported, statistical evaluations of all processes of your queuing system.

    e-ticket

    No hardware, no investment, no paper, eco-friendly, simple.

    Appointment management

    Professional online appointment booking system at a reasonable price.

    Accessible web appointments

    Enable people with physical disabilities to book your services.

    Calendar sync

    Appointments are automatically synchronized by the cleverQ appointment system and displayed in your calendar.

    Video consultation

    Online appointments for video consultation (Zoom, MS Teams, Felxperto, BigBlueButton).

    SOS

    Request help in your office at any time, even across locations.

    Access control

    Automatically restrict access to areas in connection with your queuing system.

    Pager

    Digital customer queuing without smartphone or paper tickets.

    Public Page Information

    Inform your customers on your individual website about the number of people currently waiting, the average waiting time, or the last call.

    Voice output

    Call up waiting numbers via audio using customizable announcements.

    Customer feedback

    Customer satisfaction analyses for
    Service optimization.

    Digital Signage

    Infotainment and queuing display on one monitor. Powered by picturemachine.

    cleverQ GDPR & data protection

    As a provider of SaaS (Software as a Service), the data protection and IT security of our customers and our own infrastructure is one of the most important challenges we face. We guarantee data security on several levels.

    On the one hand, we cooperate with well-known hosters (such as Hetzner) to ensure that our digital services are available, performant and protected at all times, while on the other hand we comply with all GDPR regulations and periodically renew our ISO 27001 certificate (information security management systems).

    A solution with real added value

    Would you like to test cleverQ for your company or book it directly? Just send us a short message or give us a call.
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